Digital Services
All consultations, reports, and AI-generated content on Astro River Institute are delivered digitally through the platform. There is no physical shipment involved for these services. Digital deliverables are available immediately upon completion within your dashboard and chat history.
Gemstone and Remedy Products
Certain remedies recommended during consultations may involve physical gemstones or ritual items. All such products are customized, energized, and prepared specifically for the individual client based on their birth chart and consultation. Due to their personalized nature, these items are non-returnable except in cases of damage on arrival.
Order Cancellation
Orders cannot be cancelled once placed, under any circumstances and for any reason. Upon placement, your order is instantly forwarded to our suppliers, payment is processed by our payment gateways, and an irreversible sourcing and preparation process is initiated. There is no cancellation window, no cooling-off period, and no exceptions to this policy.
Delivery Timeline
Physical remedy products are typically dispatched within 5–7 business days of purchase confirmation. Delivery timelines vary based on location and are estimated at 7–14 business days for domestic orders within India. International shipping is not available at this time.
Shipping Charges
Shipping charges, if applicable, will be displayed at the time of purchase before payment confirmation. Digital services carry no shipping charges.
Order Tracking
Once a physical order is dispatched, tracking information will be shared via email and will also be visible in your dashboard. For any shipping-related queries, contact us at support@astroriver.com.
Damaged or Incorrect Items
If you receive a damaged or incorrect physical item, please contact us at support@astroriver.com within 48 hours of delivery with clear photographic evidence. Replacements are issued at the sole discretion of Astro River Institute. No refunds of any kind are issued under any circumstances.
Jurisdiction
This policy is governed exclusively by the laws applicable in Jalandhar, Punjab, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab, India.
Contact
For shipping-related inquiries, contact us at support@astroriver.com.